Natural Transition Ltd t/a Living Memorial Privacy Policy

Last updated: Monday, 09 May 2022

Our contact details

Address: 
Bridgford Business Centre, 29 Bridgford Rd, West Bridgford, Nottingham NG2 6AU
E-mail: 
support@livingmemorial.co.uk


The type of personal information we collect

We currently collect and process the following information:
  • Full name
  • Address
  • Telephone number
  • Email address


How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:
  • When placing an order through our online shop
  • When completing our online contact form
We use the information that you have given us in order to satisfy online orders that you may place or to allow us to get back in touch with you after you submit a contact form request.

We may share this information with our designated courier so that they know where to deliver your order to and to keep you up-to-date with the order progress.

We do not share your information with any 3rd party other than when required to satisfy an online order. We do not sell or pass on your personal details to any other business, organisation, or individual for the purposes of marketing.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
  1. Your consent. You are able to remove your consent at any time by contacting support@livingmemorial.co.uk
  2. We have a contractual obligation. We need your personal information to process your online order.
  3. We have a legitimate interest. When you submit a contact form we have a legitimate interest in being able to contact you to answer your query.
We do also track your journey through our website in order to help with site optimisation and to help us improve our services. This data is anonymised, we do not track you outside of our website, and we do not use tracking cookies.


How we store your personal information

Your information is securely stored on a secure database on our server. Access to this database is restricted to key personnel and login is protected with two-factor authentication. The website itself is secured with the latest SSL encryption and once your personal information has been submitted it is not possible to access it through the website itself.

We keep your name, address, phone number, and email address for 5 years. We will then dispose of your information by removing it from our secure database.


Your data protection rights

Under data protection law, you have rights including:
  • Your right of access - You have the right to ask us for copies of your personal information that we hold.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at support@livingmemorial.co.uk or at Bridgford Business Centre, 29 Bridgford Rd, Nottingham NG2 6AU if you wish to make a request.


How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at support@livingmemorial.co.uk or at Bridgford Business Centre, 29 Bridgford Rd, Nottingham NG2 6AU.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk