Delivery & returns

Delivery Information

When you place an order for Living Memorial we aim to get this with the courier for delivery within 7 working days. The Living Memorial comes in a sturdy (and reusable) container with simple instructions for use, which can also be found on our website.

Living Memorial is made at our woodland manufacturing facility in North Derbyshire. It is then packaged by hand at our boutique production facility in Nottingham, before being dispatched directly to you.

We use either Royal Mail or DPD for delivery to ensure your Living Memorial arrives as quickly and safely as possible. When you place your order you should get full tracking information so you know when you will be receiving your Living Memorial delivery.

We have three size options and the delivery charge will depend on the size chosen. Due to the nature of Living Memorial if you order multiple items these will be sent individually and delivery charged on each item.

For wholesale or B2B sales please contact us directly for trade rates and palletised delivery pricing.


Warranty and Returns

Due to the nature of horticulture we cannot be held liable for any plant failing to grow or establish itself when used with Living Memorial, even if the provided instructions were followed correctly. We have no way of knowing the condition of the plant prior to planting, the watering regime, whether there were extreme weather conditions, or any other external events that may contribute to a plant failing to grow.

Living Memorial is a natural product and it has a maximum shelf life of 6 months, although we recommend using it within 3 months for maximum efficacy. As such we cannot accept returns of Living Memorial for any reason after 6 months from the purchase date.

We will accept returns of Living Memorial products without reason within 30 days of delivery to your address. The item must be returned within 14 days from the return approval date. We will then process your refund within a maximum of 14 days upon receipt of the returned item. Unfortunately we cannot refund the initial postage or pay for the return postage.

If you wish to return your Living Memorial after 30 days from delivery but before 6 months then please get in contact with us with a reason for the return. We reserve the right to refuse a return unless the item was not as described.

Our returns and warranty policies are in line with the Consumer Rights Act 2015 and do not affect your statutory rights.